The Edge

e-DBA provide a bespoke support portal called the EDGE for all Managed Services & Support clients whereby the client can log-in to the e-DBA support database and view all support history. Within this support portal, e-DBA will save all documentation relating to any work delivered for our clients (be it onsite or remote) and equally any ongoing health-check documents will be saved here. This will allow our clients to view an updated repository of all support documentation relating to the environments and will equally allow for reports to be created analysing support history, response times and frequency of support activity.

Our clients can access the support portal via a secure SSL connection and will use a pre-agreed username and password.

Within the EDGE you have the opportunity to view and print, save or export support information

regarding cases raised over any date range you wish. This enables you to understand exactly how e-DBA have been pro-actively working to ensure your Database systems are optimised.

By reviewing and interpreting the support history it allows both parties to pin-point key problem areas and then suggest actions for resolution and future prevention. Trend analysis helps highlight those systems which require closer management and support. It can also provide invaluable when investing in new or perhaps replacement systems or components.