Oracle software drives many businesses yet the experts are expensive - especially if you only need 50% of one! Running a whole IT team to support your applications environments is prohibitive, especially when you need DBAs with Unix, Linux and Windows experience. With more companies operating 24/7 operations, the reliance on these systems becomes immense and the costs follow.

Is your company’s main focus to provide technical expertise to generate revenue or is it a cost to the business? Should you really be attracting, training and retaining staff to cover the breadth & depth of expertise to handle all your needs now, during holidays, sick days and for the future – or focus on running your business?

e-DBA is an Oracle Platinum Partner and one of the first companies to establish flexible, remote Oracle DBA and System Administration services in the UK.

We recognise that each client and their environments are different and because of this all our support packages are flexible to suit your environments, your needs and the way you work. This means that the e-DBA service will evolve as your current environments and business change. We have developed a web-based extranet called the Edge which we use to monitor your systems and provide a fantastic knowledge share between our specialist teams and yours. This allows us to offer a better quality of service and become an extension of your business.

Some of the services offered are:

• Cover from monitoring only through to full 24/7 managed services
• Fully pro-active support and maintenance
• ‘Edge’ monitoring and support tools
• Backup and recovery services
• Technology upgrades and critical patch updates
• Oracle database, technology and applications expertise
• Configure clustered, standby and high availability systems
• Support for single database instances to high end clustered and grid systems
• Combined Oracle, MS SQL and operating system support cover
• Status reports updated in minutes using the Edge support tools
• Weekly, monthly or quarterly reporting
• e-Business Suite, PeopleSoft and JD Edwards

Proactive Support

This involves constant monitoring of your systems so that we can overcome any possible issues before they turn into problems affecting users. This is an excellent package for organisations that need high availability and resilience.

Reactive Support

The e-DBA team will support your environment when possible issues are raised by the client. This gives clients a low cost of entry into remote support services and has the flexibility of being able to be upgraded or modified at any time.

These two options can then be modified to suit individual customer requirements. Typical options available are 24/7 support, monthly or quarterly health checks, tuning and diagnostics and upgrade services. These options can all be purchased as part of an overall package or on a ad hoc basis.

Holiday, Sickness and Temporary Cover
 
e-DBA utilises a unique Time Slice model, which is fused to our own Edge monitoring and support tools. This means that we can be ready to support your systems at a moment’s notice, for sickness cover, planned holiday cover or temporary help to support and roll-out systems.